This policy explains how we handle refunds, returns, and cancellations for printed wristband orders from Paper Wristband (a trading name of Apprintable Limited). Your statutory rights as a consumer are not affected.

Custom-print exception

Printed wristbands are made-to-order and personalised to your artwork. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, custom-made goods are exempt from the 14-day right to cancel. Once production has started, the order cannot be cancelled or returned simply because you change your mind.

Cancellation before production

Most paperwristband orders start production within ~10 minutes via our automated workflow. You can cancel only if production has not yet started AND the order status has not advanced beyond "Received."

To cancel, email [email protected] immediately with your order number.
If we can stop production in time, a refund is issued.
If you paid by card, a processing fee of up to £5.00 (ex VAT) may apply to cover non-refundable transaction costs.
Once printing has begun, the order cannot be cancelled.

If we made a mistake

If the order arrives faulty, damaged, or different from the artwork you approved, we'll make it right:

Reprint at our cost wherever possible — usually the fastest fix and what we default to.
If a reprint isn't practical (e.g. material no longer in stock), we'll offer a refund or credit.
You must report the issue within 7 days of receipt. Reports after that may be rejected.
Photographic evidence is required for us to assess the issue.
For larger orders, we may need physical return of the affected goods before processing the reprint or refund.

If the courier damaged it in transit

Same approach — we'll reprint and resend at our cost. Report within 7 days of receipt with photos of the damaged packaging and goods. If you can, note the damage on the courier's delivery note at the time of receipt.

Colour matching disclaimer

We print "as you see fit" — we do not alter your original artwork. We don't offer guaranteed colour matching to other printed or screen-displayed materials. Print colour varies based on material, lamination, and viewing conditions. We're not liable for differences between on-screen artwork colours and printed output.

Wrong artwork submitted

If you submit artwork that cannot meet our printing requirements (wrong size, low resolution, wrong colour mode), we'll contact you to correct it. If you'd prefer to cancel rather than correct, a processing fee of £5.00 (ex VAT) applies.

Refund timing

Where a refund is due, we'll process it within 14 calendar days of receiving returned goods or acceptable proof. Refunds go back to the original payment method.

Return address

If we ask you to return goods for assessment, send them to:

Apprintable Limited
Unit 6 Montague Works
90 Queensbury Road
Wembley, London
HA0 1QG
United Kingdom

Email [email protected] before sending so we know to expect it. Reasonable return postage is reimbursed with a receipt; excessive costs may be disputed.

Events outside our control

We are not liable for failures or delays caused by events beyond our reasonable control (strikes, natural disasters, government regulations, transport disruption, etc.). We'll do our best to notify you and resume operations promptly.

Questions?

Email [email protected] or call 0203 633 3442.

Last updated: 2 June 2026.

Refunds Returns